Experience

 Apple, inc.

Cupertino, C.A.

February 2018 - Present

Real Estate & Development - Workplace & Planning Technology - Project Management

Cupertino, C.A.

April 2022 - Present

As a Workplace Planning & Technology Project Manager, I am responsible for high-visibility & high-priority projects. My journey with WPT began as soon as I transferred, managing the redevelopment of Apple’s internal COVID-19 healthcheck systems during the Return-to-Work transition. As COVID-19 protocols became less necessary in our day-to-day lives, shifted focus to the ongoing ServiceChannel onboarding for Corporate RE&D, and the re-engineering and enhancement of Retail Facilities systems as they continue integration in to our Organization.

  • Partnered closely with internal Privacy counsel to ensure that the systems being developed and their data retention policies were aligned with Apple’s high-stands of Privacy.

  • Worked to navigate international policies, writing clear & consistent terms of service to ensure employees fully comprehended what data was being retained and how it would be utilized.

  • Worked side-by-side with WPT’s Engineering team to ensure the applications achieved the level of polish expected from Apple.

  • Lead RE&D across EHS, OH, & WPT to implement stricter standards for data retention following introduction of new Cal-OSHA regulations.

  • Assisted with the scoping of a re-imagined approach to how Real Estate & Development will achieve the best work of their lives in a more streamlined and polished approach than ever.

  • Leading a complete overhaul of the Retail Planned and Reactive Maintenance platforms from the ground up. This new approach will massively shift areas of ownership and responsibility to the appropriate parties, and will introduce new levels of efficiency throughout the finance review processes.

  • Introduced a number of concepts and foundations with the enhancement of these Retail systems that will have impacts throughout WorkPlace Web, and RE&D globally.

Retail Design, Development & Merchandising - Digital Business Solutions - Project Management

Cupertino, CA

February 2018 - April 2022

Worked within the Digital Business Solutions team on Apple Stores and Retail offices, delivering critical information, reports, and Revit models to internal and external business partners. Lead scoping and project management of internal systems and applications.

  • Managed Retail’s fleet of Parametric 3D models to guarantee highest level of standards.

  • Ensured delivery of necessary model data to crossfunctional teams for store openings and operation.

  • Troubleshot technical model issues to resolve rapidly, and develop place-holder models for Store Openings when delivereables were not provided.

  • Provided subject matter expertise for implementation of a new Building Information Modeling strategy that will result in 99% decrease in model and documentation turn around time for preservation projects, and a cost savings of up to half a million dollars annually.

  • Scoped and managed development of iOS and communication systems to meet the changing demand for mobile solutions.

  • Worked with internal partners to ensure apps met the needs of workflows and added value over web-based applications.

  • Assisted Workplaces teams with small-works projects relating to retail offices, and updated plans in AutoCAD / PowerCADD.

  • Managed, coordinated, and deployed Apple Owned technology for Real Estate, Design, Development, and Merchandising (RDDM) worldwide.

  • Implemented new technology within RDDM Worldwide.

  • Prepared, allocated and distributed over 1900 hero products and 5000 accessories to the RDDM globally to date.

  • Succesfully rolled out new hardware programs regionally and globally, leveraging close relationship with the Hardware Reuse Program.

  • Continued distribution during the pandemic, ensuring global teams did not experience issues with supply-chain constraints.

OneVision Resources

Boston, MA

February 2017 - February 2018

Senior Technology Specialist

  • Quickly promoted to supporting tier-1 specialists and acted as a tier-2 resource and mentor.

  • Lead training of new employees, and assisted in team scheduling.

  • Assisted Partner-Support in QA/QC to teams to ensure exceptional service.

 

Technology Specialist

Responsible for providing instant triage & remote troubleshooting support to Partner’s clients. When an end-user needs assistance, we document current issues, steps taken to diagnose, workarounds provided, & assess urgency in an empathetic manner. This allows our partners in the field to follow up efficiently & appropriately. Relies heavily on communication & interpersonal savvy.

This role also involves CRM via Excel, Zendesk Systems creation & site maintenance. During this time, assisted with & took responsibility for video production, graphic design & asset management, creation of various websites for the companies different branches, marketing, & strict time management to ensure projects progress within their expected timeframes.

 

 Apple, inc.

C.A., M.A., V.A.

May 2012 - February 2017

Retail Design, Development & Merchandising - Space Planning - Building Asset Coordination

Cupertino, C.A.

May 2016 - September 2016

Leveraging skills and experiences within architecture and Apple retail, I assisted the Space Planning team in managing the process for modeling existing Apple Retail fleet in BIM. Responsibilities included tracking the project to avoid delays, tracking deliverables and milestones, managing communication between internal and external teams, reviewing documents against current Apple standards, and document and file management. Additionally, I created and managed an existing conditions verification process which included working with the store teams to survey existing stores prior to modeling. This allowed us to capture fully accurate current conditions, eliminating many delays and enabling a new level of efficiency for the project. 

 

Genius

Burlington, M.A. (Previously Arlington, V.A.)

August 2014 - May, 2016, September 2016 - February 2017

Use problem-solving and interpersonal skills to diagnose and provide timely resolutions to technical problems of every Apple product. Provide insightful advice with friendly, hands-on technical support to Apple customers. Educate fellow team members about new products, while independently keeping your own technical know-how up to date. Required ACMT Certification (Apple Certified Mac Technician) in order to perform necessary repairs on-site to meet customer needs. Certification gained through a three week intensive course at Apple's Cupertino campus followed by certification exams. 

 

Technical Specialist

Arlington, V.A.

February 2014 - August 2014

Responsible for providing troubleshooting and technical support to users who are experiencing issues with their iOS products. Train individual members of Apple's One-to-One service, educating them on various topics during formal hour-long training. Conducted data transfers between PC to Mac, as well as Mac to Mac. The largest focus of this position is to repair the relationship with those who experience issues with their products.

 

Specialist, Visuals

Arlington, V.A.

May 2012 - February 2014

Assisted with customer sales, basic technical support, store support, and the setup and maintenance of all demo products and visual displays used within Apple Retail stores. Conducted hour-long consumer workshops on Macintosh Hardware, Software, iOS Devices and iOS Software. Also involved in ensuring that in-store systems functioned properly and were updated for both internal and customer facing use.

 

The Catholic University of America

Washington, D.C.

January 2009 - May 2011

Hartke Drama Department - Scene Shop Assistant

Design and construction of CUA’s Drama Department productions. Daily use of the departments wood shop was required. Throughout my time there, I was taught various skills in basic framing and carpentry, as well as expanding a working knowledge of basic building methods and building materials.

Education

The Catholic University of America

Washington, D.C.

August 2008 - May 2012

School of Architecture and Planning

CUArch is dedicated to educating those who will plan, design, and conserve the built environment. The school provides an enriching educational climate in which students investigate the realms of planning, design, theory, building, and sustainability within the context of the world in which we live. 

Courses include: 

  • 8 semester-long studio classes

  • 4 architectural history classes

  • 3 field-sketching courses

  • Predesign analysis

  • Construction

  • Architectural Theory

  • Philosophy

  • Multiple Structures courses

Software courses in:

  • Revit

  • Rhino

  • Photoshop 

During the fall of 2011, I spent a semester studying abroad in Paris, France. The program was a graduate level studio course and included courses in French linguistics, French architecture history, and a field sketching course that took our group to Istanbul in Turkey, around the South of France, and across the city of Paris. 

After returning to the United States and finishing my degree, I was selected by a French Art and Architecture panel to present this studio project during Le Grand Palais, one of Paris' premiere art shows, in the winter of 2012. This work is published in L'art Actuel, a contemporary French art magazine for showcasing both national and international artists.

Publications

Art en Capital

Washington, D.C.

November 2012

Art Actuel

A French art magazine published to advertise local and worldwide artists for both recognition and information during L’Art en Capital Exposition at Le Grand Palais.

Skills

  • Revit, AutoCAD, Vasari

  • Photoshop, InDesign, Illustrator

  • Sketchup, Rhino

  • Word, Excel, Powerpoint

  • Pages, Numbers, Keynote

  • Sketching, Drafting, Hand Rendering, 3D Rendering

  • Model Making, Laser Cutting, 3D Printing

  • Basic Carpentry, Construction

  • iOS and Mac OS X hardware troubleshooting and repair

  • iOS and Mac OS X software troubleshooting

  • Windows hardware and software troubleshooting

  • Networking configuration

Certifications

Apple Certified Mac Technician

Cupertino, C.A.

Valid from October 2014

Verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

1. The Mac Service Certification Exam (9L0-012) — Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Mac systems, including displays.

2. OS X Yosemite 10.10 Troubleshooting Exam (9L0-066) — Tests practical knowledge of OS X, emphasizing troubleshooting of OS X version 10.10, and applies knowledge of OS X 10.10 toward identifying common Mac OS X issues.